Copado gives enterprises an integrated solution for every part of the development process. Automate or minimize manual tasks, and get complete visibility of your release pipelines and the flow of data and metadata between environments. This is the tool you need to ensure software quality, improve productivity, ease releases, improve governance and compliance, and reduce costs. Copado is built on Salesforce, making it easy to customize and integrate with other applications. Copado helps you manage the development lifecycle on Salesforce and other SaaS platforms, as well as custom application development. Copado value stream management aggregates data from all of your development pipelines to get a unified view of velocity, quality, load, and value delivered.

Wednesday, 13 October 2021

Round Table

Replay: How Pernod Ricard is using DevOps to accelerate their digital transformation journey

01:30 PM 02:00 PM

Discover how Pernod Ricard, a global leader in the beverages industry, is using Copado, the leading DevOps for Salesforce platform, to deliver their digital transformation ...

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Webinar

Replay: 5 Steps to Salesforce DevOps Enlightenment

04:00 PM 04:20 PM

Find the right levers to implement an end-to-end DevOps process on your Salesforce platform with Marcel Assaraf, Sales Director at Copado. Eliminate the challenges of ...

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Customertimes is a consulting firm that delivers true business transformation through the implementation of timely and practical solutions. Customertimes began as a small set of consultants specializing in industry-leading CRM solutions. We’ve since become a global consultancy that’s more than 1000 strong, but our principles remain the same: To be independent and self-funded so we can maintain our laser-focus on customers To pursue excellence and continuous growth so we can be a one-stop shop for our customers’ technology needs To enhance and improve our communities through philanthropic gifting and initiatives

Thursday, 14 October 2021

Round Table

Replay: Maintaining Customer Connection at the Global and Local Levels

11:45 AM 12:15 PM

Join retail and CPG leaders from Salesforce, Pernod Ricard, and Customertimes for a roundtable session on October, 14th at 11:45 AM. We’ll cover international beverage ...

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Webinar

Replay: Partner Goals: Working with an ISV to Improve Customer Outcomes

02:50 PM 03:10 PM

Cognizant, a tech company that specializes in digital business solutions, has partnered with Customertimes on many projects in recent years. Our products have helped them ...

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CRM transformed how companies do business. But CRM is only part of the picture. Today’s relentless pace of market change has exposed weaknesses in static business models, driving many organizations to blend revenue streams from products, subscriptions, and a wide variety of services. CRM is still essential, but today’s businesses also need a way to seamlessly unify sellers with other key business functions, including professional services teams and traditionally back-office roles, such as accounting and finance. Market-leading businesses will be those that can swiftly identify new opportunities and preempt changing expectations, and doing so requires systems that put customers at the center. Seeing your customers in full color means being empowered with complete visibility and actionable insights at every step of the customer lifecycle, ultimately driving business growth. FinancialForce offers customer-centric business applications on the leading cloud platform from Salesforce. We accelerate business growth with the only modern ERP suite and the #1 professional services automation (PSA), enabling real-time insights and intelligent decision-making. Learn more about how to see your customers in full color with Salesforce and FinancialForce.

Tuesday, 12 October 2021

Round Table

Replay: Why the market demands your front and back office runs on a single platform?

01:30 PM 02:00 PM

FinancialForce provides business applications specifically designed to address the needs of customer centric services businesses operating in a digital XaaS economy. Built using the Salesforce ...

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Webinar

Replay: The only demo you need to watch today!

04:20 PM 04:40 PM

Force by name, force by nature: Salesforce and FinancialForce combine to provide a unique proposition, a complete CRM and ERP platform to dramatically transform your ...

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Naelan Group is a french organization, specialized in variable business documents for customer communication. Naelan Group creates software for producing and delivering documents and provides consultancy and integration services to large organizations.

Wednesday, 13 October 2021

Round Table

Replay: KSL for Salesforce, a personalized customer communication management application for Salesforce

02:30 PM 03:00 PM

Naelan, a French publisher specialising in desktop publishing and proposal management, innovates by creating the KSL for Salesforce solution. KSL for Salesforce is certified by Salesforce ...

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Webinar

Replay: Zoom on KSL for Salesforce

05:00 PM 05:20 PM

Naelan, a French publisher specialising in desktop publishing and proposal management, innovates by creating the KSL for Salesforce solution. KSL for Salesforce is certified by Salesforce ...

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Nomination is the B2B prospecting platform that accelerates business. With reliable and unprecedented data on companies and their decision-makers, Nomination provides you with the best access points to your future customers!

Thursday, 14 October 2021

Round Table

Replay: CRM between dream and reality

02:00 PM 02:30 PM

CRM is one of the keys to the digital transformation programs of companies. However, beyond the promises, the operational implementation remains complex and the ROI ...

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Webinar

Replay: Data as a key element in the success of your CRM project

04:00 PM 04:20 PM

Turn your CRM into a true B2B prospecting tool! Exploit the full potential of your CRM by integrating Nomination's smart data: organization charts, business opportunities, ...

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Odigo helps large organizations connect with individuals through world-class, cloud-based Contact Center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo is a Salesforce ISV Partner and a Partner Telephony for Service Cloud Voice.

Wednesday, 13 October 2021

Round Table

Replay: AI and natural language, performance levers for customer relationship and contact centers

11:45 AM 12:15 PM

Despite the customer relationship digital transformation, phone remains a central channel for contact centres: 9 out of 10 people prefer to call when they have ...

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Webinar

Replay: Choose a successful integration between your Salesforce CRM and your Odigo CCaaS solution

03:30 PM 04:00 PM

The integration of Odigo in Salesforce is more than a simple CTI that manages calls from a CRM. It should: - Take advantage of the best ...

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Businesses no longer pay for servers or software, they subscribe to cloud services that allow them to pay for just what they need. In many cities, consumers are giving up on owning cars, preferring instead to consume a a broad variety of transportation services ranging from Zipcar, Uber or Blablacar. In entertainment and music, CDs and DVDs have been replaced with subscription services like Netflix or Spotify. This world is shifting to an economy that will be be increasingly driven by recurring services. In the new world of subscription and usage-based services, it's now all about acquiring, monetizing and retaining profitable relationships with businesses and consumers... Opencell provides the end-to-end cloud-ready platform to build and grow recurring revenue businesses. Our core solution is based on a robust, yet highly configurable billing engine that can handle any usage-based or subscription based scenario. For sales and marketing teams, we provide user-friendly, intuitive interfaces that lets non-technical teams easily change and iterate their offers as well as advanced self care and customer care functionalities and connectors to the world's most popular CRM systems. For finance teams, we provide AR and payment management, automated dunning as well as revenue recognition and financial close management directly in our system. On top of our system, we provide a rich data warehouse that gives businesses the real-time data and reporting they need to optimize their recurring revenue business. Our system is highly flexible and can be quickly implemented for most use cases. We have significant references in telcos, IoT, cloud infrastructure, SaaS, smart cities and energy. We operate using an open source licensing model and can deliver our platform on premise or online in a public or private cloud environment.

Thursday, 14 October 2021

Round Table

Replay: How to manage complex billing modes with Opencell, your agile partner?

01:30 PM 02:00 PM

Companies are increasingly adopting recurring revenue models to accelerate predictable growth and achieve higher financial valuations. However, initiating this change is not simple. In a recurring ...

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Webinar

Replay: Switch from selling products to selling recurring services with Opencell, the agile monetization solution. The best time-to-market for the launch of your services!

02:30 PM 02:50 PM

Come and discover why our partner Niji has decided to set up an Opencell practice. Opencell is an agile monetization solution that allows you to manage ...

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Sofacto is your daily billing partner. With just a few clicks, you can easily, quickly and efficiently manage your billing, from document editing to monitoring payments. Fully conceived and developed from Salesforce, Sofacto leverages the power, security and performance of the global leader in Cloud CRM. You benefit from a complete and optimized CRM experience, and set your business strategy free thanks to a 360° vision of your customers.

Tuesday, 12 October 2021

Round Table

Replay: Billing, a transformation opportunity for companies?

02:30 PM 03:00 PM

Agility, scalability, simplicity, competition from digital companies is shaking up business models and financial decision-makers no longer have a choice: it's time to transform business ...

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Webinar

Replay: Maximize your Salesforce investment

04:45 PM 05:05 PM

For many companies, Salesforce is the backbone of their information system. Sofacto extends the functional coverage of CRM downstream of the sales cycle and sales ...

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On average, 2⁄3 of a product's features are not used. That's a terrible finding for IT project productivity. In fact, companies are having more and more difficulties engaging their users. That's why the voice of the user must be a priority for all IT departments so that every feature developed responds to a user issue. User feedback is a strategic tool to ensure user experience! Indeed, it's essential for the success and adoption of a business application to put the user experience at the heart of each companies' concerns. Developing functionalities in line with users' expectations is a way to ensure the user experience. Feedback allows precisely to understand these expectations. It will highlight the points of improvement in order to enhance the initial user experience. The objective is to anchor the feedback in the users' habits. To do this, nothing is more effective than collecting feedback on a daily and continuous basis. This is what we offer with WeLoop, a global SaaS solution that puts the voice of the employee/user at the heart of our concerns. It's a tool that brings together all the users of the same application in a collaborative community. Thus, the users make their voices heard by giving their feedback in a contextualized and instantaneous way (requests for improvement, bugs, incidents...) and by interacting with each other and with the project manager in order to identify the most relevant requests. The IT department has everything it needs to develop only relevant requests, and follow user satisfaction to offer business applications that finally meet users' expectations.

Thursday, 14 October 2021

Round Table

Replay: Ensure user adoption of your Salesforce applications through feedback culture

11:15 AM 11:45 AM

On average, 2⁄3 of a product's features are not used. That's a terrible finding for IT project productivity. In fact, companies are having more and ...

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